Wednesday, April 17, 2013

AIB Unveils Dedicated Digital Banking Store

Launch of The Lab AIB at Dundrum Town Centre

AIB have opened Ireland’s first digital banking store, The Lab (Learn about banking). Opened in Dundrum Town Centre and launched by the Minister for Communications, Energy and Natural Resources Mr Pat Rabbitte, The Lab is an innovative learning environment designed to help customers to maximise their use of existing and emerging technologies in banking services. Through dedicated and specially trained staff, The Lab showcases the best in class digital banking. The Lab is open to the public seven days a week during the centre’s opening hours.

AIB’s Director of Personal, Business and Corporate Banking, Bernard Byrne said "The Lab is a live research centre where customers will have one-on-one support and advice when learning about, and becoming familiar with, new banking technologies. Our mobile and online banking offerings are market-leading, yet almost half our customers have yet to embrace digital banking. Based in Dundrum Town Centre which has an annual footfall of 19 million people, The Lab will be accessible to a huge consumer base to demonstrate the range of technologies that allow their best use of banking services. It will give current - and potential- customers an insight into the benefits of marrying technology with banking."

The Lab provides an environment where customers can experiment with, and be guided through, self-service banking platforms in four zones:
(a) A Product Browsing Zone with an interactive learning wall where visitors can browse through products and services and video booths where visitors can video call financial advisors seven days a week for advice on home mortgages and other products.
(b) The SME area with dedicated meeting rooms for customer and bank meetings and an area where customers can learn more about digitising their business beyond banking.
(c) The Innovation Zone where customers will have first access to trialing innovations in mobile and online banking.
(d) A Self Service Banking Zone with mobile and online demonstration installations. A social media wall will also sit in this area with live streams from Facebook and Twitter.

Importantly, from a customer and commercial standpoint a majority of day to day transactions banking services will also be available in the Lab.

Over the coming months, The Lab will be used by AIB to unveil the next phase of banking innovations including Person to Person payments, a Personal Financial Management tool, a new SME online proposition and alerting functionality to allow customers more control of their finances.

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